Terms and conditions

By using this site and placing orders herein you are agreeing to the following terms and conditions.

1. Ordering and Availability

1.1 All items offered on our website are subject to availability and price change. We will endeavour to notify you within seven working days of your order being placed, if it can not be despatched straight away. You are of course free to cancel your order if we cannot fulfil within our allocated time frame.

1.2 Orders for all our products can be placed via our Secure Online Server or by telephone. 

1.3 All orders placed will be treated as an offer to purchase that must be accompanied by a deposit of the full amount of your offer. Any automated reply that you receive shall not be deemed to be our acceptance of your offer to purchase. We reserve the right to refuse or reject any offer to purchase at any time - if an offer is refused, we will refund your deposit in full, if payment has already been taken.

1.4 We aim to process and despatch all orders as quickly as possible. If your order is delayed and will take longer than 10 working days, you will be advised so you have the opportunity to cancel. Cancellations due to slow despatch will be accepted if we have taken more than 10 working days to despatch your order. You will be advised by e-mail when your order has been despatched where possible. 

1.5 All orders are checked by us for the security of both you and us. We (or our payment provider) may request proof of address and/or proof of identification from you before your order can be processed. If this is the case we will contact you giving you full details of what is required. 

1.6 All Internet orders must be accompanied by active credit or debit card information. This information is handled and authorised by our third party payment provider and we cannot be held responsible for any misuse of your details originating at the payment provider.


2. Payment and Ownership of Goods

2.1 We accept payment by all cards accepted by our payment provider. Should you return your goods for a refund your card will be refunded in accordance with the terms and time scale of the payment provider. In these Terms and Conditions of Business:- "Goods" means goods or products offered for sale by us. Your payment is accepted as a deposit under your offer of purchase and is therefore not to be considered a sale until your offer has been formally accepted by e-mail on despatch of your order, or your goods have been despatched to you. 

2.2 When ordering goods for delivery outside the European Union you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


3. Web site accuracy

3.1. Our Web site designers work extremely hard to ensure our web site is as accurate as possible and in order to achieve this our web site is updated regularly. 

3.2. We cannot guarantee the accuracy of information supplied, especially such things as product specifications, prices, special offers and promotions which may change without prior notice, before or after you have placed your offer of purchase with us. 

3.3. Products, prices, offers, tariffs and promotions are valid only for the period they are displayed on our web site (unless otherwise stated) - all of which are subject to availability and change without notice. If any of these should change to your detriment or become unavailable in the period after you have placed an offer of purchase with us we will contact you before proceeding with it.

3.4 Whilst we endeavour to be as accurate as possible with the information on our site, some inaccuracies may be present. If inaccuracies are noted during ordering, we will inform you immediately, correct the detail and give you an opportunity to change or cancel your order. 

3.5. Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice. 


4. Product Warranty

4.1. All products come with a manufacturer's warranty as detailed by the manufacturer on individual products. This warranty does not affect your statutory rights which cannot be excluded or restricted at law.


5. Delivery and delivery charges

5.1. Packages are delivered by various methods, although mainly by Royal Mail.

5.2. Deliveries in transit are considered to be pending until the allocated time has passed to the item being marked lost by the delivery company. Refunds based on lost items will only be considered once the delivery company has confirmed loss.

5.3.Weekend deliveries are not always available and if they are, they may incur an additional charge.

5.4. We can not be held responsible for any delays caused by Acts of God, industrial action, vehicle breakdown, service providers, credit searches, stock availability and delivery companies. These events are outside of our control and we cannot accept any liability.

5.5. Parcels sent to remote parts of the United Kingdom, such as Northern Scotland and parts of Northern Ireland, the Channel Islands and the Isle of Man etc may take longer to deliver.

5.6 Delivery of all items to addresses to the UK are charged at £1.95, or whatever price is stated on the web site at the time of ordering.

5.7. Delivery charges to overseas addresses are shown on the Delivery charges page and by agreeing to these terms and conditions you are accepting that the final delivery charge you may have to pay may alter after check-out, if the overall weight of your order is above a certain weight or requires additional insurance. Or, in circumstances, we may reduce the overall shipping charge, depending on what you have purchased.


6. Privacy of Information

6.1. We will not disclose ANY of your personal details to third parties unless your order, or part of your order, is being despatched directly by a manufacturer or partner supplier, in which case we will pass on to them your address only, and only for delivery purposes.

6.2 We will not at any time pass on your personal details for marketing purposes.


7. Usage

All items on this web site are copyright protected and are sold for personal use only. By proceeding to purchase any item you agree not to make copies of anything you receive and accept that action may be taken against you if you are subsequently found to infringe any copyright regulations.  


8. Returning Products

8.1 If for any reason you wish to return a product or receive a replacement product please contact us. It is important that you contact us as soon as you become aware of any problem or wish to return an item. For goods that are defective on arrival, we will offer a full refund or replacement of the item only as long as we have been notified of such defects within seven days of delivery of the goods.

It is essential that you read and fully understand our Returns Policy and familiarise yourself with our returns time limits and the charges that will be incurred should goods be sent back in a less than pristine condition and/or with items missing.

8.2 Cancellation of Orders For Other Types of Goods

You may cancel your order within 7 days of receiving the goods.

All goods including all packaging and any additional items such as free gifts, accessories and promotional vouchers must be returned to us in an unused and re-saleable condition.

You must take reasonable care of all goods whilst in their possession. Goods received back in an unsuitable condition will unfortunately not qualify for a refund.

8.3 Manufacturer's Warranty. All goods supplied are covered by the standard manufacturer's warranty. Contact details for the manufacturer's technical helpline and customer services can normally be found on the product tags or can be obtained from us.

8.4 Returning Goods

Return carriage costs are your responsibility unless the goods are defective on arrival at your address. We very strongly advise customers to return all goods over £28.00 by an insured or trackable service. We are unable to process any returns, refunds or cancellation of contracts until the goods have been received and checked at our offices. All goods should be packaged in a secure parcel to avoid damage in transit ensuring the contents are not on show. Goods should be in their original unused condition, complete with all original items.

9. Refunds

9.1 Refunds will be processed within 7 days of us receiving the returned goods. Refunds will normally be credited to the payment card details provided at the time of ordering the goods from us - e.g. refunded to your credit or debit card. Alternatively, we may send you a cheque or postal order for the refund or offer items of similar value if you accept.

9.2 A charge (as above) will be made for any goods that are returned back in an un-saleable or incomplete condition. This will be deducted from your refund if applicable or charged against your debit or credit card details as provided at the time of ordering.

Refunds are processed through our payment provider and the time it takes for transfer of funds is subject to their terms and conditions.

10. Replacements

Goods requiring replacement or repair will be despatched once the original items have been returned and the fault has been determined or repaired as required.


11. Trademarks and Copyrights

We attempt to avoid all trademark and copyright infringement. Should you be the copyright owner and feel we have misused your copyright contact us and we will correct the situation immediately.

12. Payment Authorisations

12.1 By accepting these Terms and Conditions you agree that we, via our payment provider, are authorised to charge your credit or debit card for the goods supplied. You also agree that we are authorised to charge your card with any other charges specified within these Terms and Conditions and within our Returns Policy.

12.2 In the event that any amounts become due (including missing or damaged returned goods, credit or debit card charge backs and dishonoured cheques) and remain unpaid for more than 14 days, we reserve the right to engage the services of a debt recovery agent. Charges incurred as a result of this action will be your responsibility.


13. Liability

We will not be responsible for any loss incurred through the ordering, use or misuse of products supplied by us (including postal delays) or any other indirect or consequential loss.


14. Your Legal Rights as a Consumer

14.1 If any part of our Terms and Conditions is determined by a UK court to be invalid, illegal, void or otherwise unenforceable under any current or future law, the remainder of our Terms and Conditions shall not be affected thereby.

14.2 These Terms and Conditions do not affect any of your statutory rights.


15. Copyright

Auto Heritage grants you a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Auto Heritage. This licence does not include any resale or commercial use of this web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This web site or any portion of this web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Auto Heritage without express written consent.

For any issues relating to any products you purchase, send an e-mail to info@auto-heritage.co.uk or please contact Auto Heritage, Courthill House, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ, England.